Herff Jones Reviews

I submitted my order for my daughter's yearbook on Nov 6,2021. We did not receive the product until a year and a half later on Mar 8,2023, almost a YEAR after she graduated. The product did not arrive as I ordered it. Also, I paid $5 extra to have her name stamped on the book, and that did not happen. When she showed me the book, it looked like something Dr. Seus would have printed. If your school uses this company for the yearbook, either protest it heavily, or don't pay for it!

I bought I ring from HJ for my daughter Highschool graduation 2024.What a shame to have to spend $1,164.69 for a tiny ugly ring. That did not resemble the huge ring that they were announcing in their brochure. This people should be sue by all for being such a scammers in collusion with the school who allow them to go to the schools having a preferential treatment without any competition from the part of other company that would offer better price and services

This is a terrible site, where is the save button on the practice pages? I dont just sit at my computer making a page for 15 hours. Maybe if you did this site would turn out better but since it looks like a half baked lump of flour stuck in the boring corporal dimension I wouldn't touch it if you value your mental health. ALSO...is there no MERGE? WHERE ARE THE LAYERS? IM BETTER OFF JUST MAKING EVERYTHING IN CANVA AND UPLOADING IT TO THE PAGE. Why doesn't the text resize when its PART of a graphic tidbit. Why cant you select multiple things? At the same time? Like EVERY OTHER DESIGN WEBSITE EVER. Even canva lets you do this! How is this a design website when it looks like digital purgatory? Hello? Ever heard of aesthetics? I hate you site and i hate of things so i don't have much room in my heart. The only reason I haven't died is because we are offered basic access to canva. I hope you are smart enough to read because you seem to be failing at everything else. ALSO WHY DONT THE PHOTOS RESIZE ON THEIR OWN?! WHY DO I HAVE TO DRAG THE BOX AROUND TILL EVERYTHING ALIGNS. WHERES THE ERASER? IF I COULD I WOULD ERASE THIS HORRID SITE FROM EXISTANCE ALONG WITH MY SOUL AND BRAIN. THIS SITE MAKES ME WANT TO DIE. PLEASE DELETE IT OR AT LEAST UPDATE IT FOR GODS NON-EXISTANT SAKE.

I asked them if I could order a ring and pick it up from one of their sales representatives at the bookstore. They said no, they couldn't hold it for me. I said, "But, I am paying for it ahead of time." They said it doesn't matter and blew me off.

What a miserable experience! I don't undertand why such a simple order and box should take that long to ship. I placed my order on/about March 3rd (when credit card was charged.) My announcements arrived after I had already left on vacation... AFTER April 6th... more than a FULL MONTH after they were ordered... which prohibited me from getting my announcements out until after the graduation ceremony was already passed. In addition... Wow! What an ugly, plain pathetic looking announcement. What a ridiculous amount of money for such a lame looking announcement. I spent $262 on 25 announcments and a cap and gown! REALLY? Highway robbery. At least if they are going to charge me a fortune, the least they can do is provide an annoucement that doesn't look like my 3rd grader printed it. The text and font choices were incredibly plain and very generic looking. If I'd known this is actually what I'd be getting, I would have printed my own or ordered them through a separate site. A college degree is a big accomplishment. The graduation announcement should have at least a feel of professionalism and class. What a disappointment. I was embarassed to send them out. My son's high school annoucement was much more polished, sophisticated, and classy looking than this miserable piece. What a waste of money. Look closely before you purchase. You'll probably want to save yourself a ton of money and print your own.

I ordered my product one month before 5/5/22 the date where I need 5/22/22 and they send it after 3 days the date indicated on the order 5/25/22. Now I try to return the product and they can pay me back my money but they said I need a label and on the web page there is no way to do this label. Looks like they won't return my money. I already wrote 2 times on the web page customer services but nobody helped. You are late with my product and now your company wants to keep my money. I do not recommend this company for future commencement.

We ordered my son's announcements for HS graduation for June in December. Graduation is now over and done and I still have not gotten his announcements, I got the crap excuse of "spring rush" so they are behind, l ordered BEFORE Christmas so "spring rush" really?!?! It was the most exciting time in our lives so far and had nothing to send out to celebrate my son. $#*!ty customer service, no one even bothered to inform us there would be a delay! I am still waiting for my refund. If you are considering this company DON'T move on to another one!

Bad customer service. Did not get stageclip I ordered. Emailed asking for refund and got a standard response. On hold long time multiple times. Contacted BBB and they received no response from Herff Jones (who provid graduation cap and gown, jewelry and announcements). Very disappointed

HERFF JONES IS HORRIBLE. THE TRUE RATING IS ZERO! I returned new and unused regalia, a black graduation gown, a Master's level red hood and a black cap with tassel, in the original packages on April 19, 2022. Herff Jones officials stated I would receive a total refund of my monies spent. It has been approximately seven weeks and I have not received my refund. I purchased the items on March 25th. A Herff Jones official sent me a return form on April 18th. Herff Jones received the regalia via Federal Express on April 21st. I contacted the company several times. The company operates with unethical and illegal business practices.

DO NOT USE THIS COMPANY! THE UNITED STATES GOVERNMENT AND THE STATE OF INDIANA SHOULD CLOSE THIS COMPANY PERMANENTLY. NO EDUCATIONAL INSTITUTION SHOULD USE HERFF JONES FOR THEIR STUDENTS. HERFF JONES SHOULD NOT BE ALLOWED TO OPERATE IN ANY STATE OR COUNTRY. MANY COMPLAINTS ARE ON THE BETTER BUSINESS BUREAU'S, GOOGLE AND YELP SITES ALSO.

I ordered my cap and gown 2 months ago and I graduate in 4 days and it is still not here. The customer service people are extremely rude and say whatever they want and are far from helpful. They won't refund me if I don't get my cap and gown which I still need regardless of the money.

I ordered my stuff in march because my graduation was on may 7th. It is now may 13th and I still only have half of my order. I don't even need the stuff now I just want my money back. They make it impossible to contact them.

All this company does is lie. They say you'll get your cap and gown or any other graduation regalia you ordered in a few weeks but then after waiting 2 months you're still left wondering where it is…even though their emails claim that "your delivery information is updated", there's NO updates. All it says is "in progress". Not to mention that theres NO customer service representatives to talk to and if there are, you wait 3+ hours to MAYBE talk to someone. This company doesn't care about students like they claim to because if they did, they would send the correct orders ON TIME and be more transparent about whatever is really going on. All they care about is taking your money.

Ordered on March 9th, still no cap and gown on May 2nd. My graduation is just a few days away and I cannot reach anyone by phone, email, or online inquiry on their site. I am afraid I won't be able to graduate thanks to Herff-Jones not fulfilling my order. AND I CAN GET NO ANSWERS FROM THEM!

FULL of empty promises to fulfill an order in time. Ordered almost 2 months on advance for cap and gown. Was told numerous times as I called every week because my status never changed on their site that my order was "in progress" and on time. Despite the fact that the deadline for the mail out was approaching. In the final two weeks they even contacted my university stating that next day air was going to be applied. Never happened. Didn't arrive for my graduation. Luckily my school gave out free cap and gowns from the bookstore. THIS PLACE SHOULD BE SHUT DOWN!

If there was less than a one star that is what I would give this company. This company will not help you even if you ask for help. They take forever to get back to you and then blame you for not reaching out again. They are only concerned about money! I am very dissatisfied with their customer service and I hope my school stops using them in the future.